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What are BBs?
BBs stands for Bonus Bucks, each Bonus Buck has a £1 in Bonus Money.
How can I get BBs?
BBs are earned by completing your Profile information, liking Rogers at our Facebook page and leaving a comment with your username.
The most common way to earn BBs is by winning our CGs.
What are CGs and how to participate?
CGs stands for Chat Games and these games varies from Chat Host to Chat Host, covering a wide range such as Trivias, Crosswords, Number Game, etc. First one to type the correct answer will get a BB.
How many BBs can I get in a day?
A max of 10 BBs can be won in a day. A new day starts around 2 o'clock noon London Time.
How long does it take to have BBs credited to my account?
BBs are usually credited within 2 business days. This also applies to BBs earned during the weekends, BBs earned on Fridays, Saturdays and Sundays will be credited at latest by Tuesday.
I have not received my registration bonus.
Registration bonus are awarded at the moment you register using a special code given to you by email, if you are not sure or have not received this bonus please contact Live Help through our main page.
I have not received my weekly fiver (5 bbs)
Please remember this promotional campaign is set up so it is randomly given out. We are giving it out every week so there is always another chance
How do we know the JP/Special Prize winners?
Jackpot / Special Prize winners will be announced on the recent winners list, also any CH will be able to tell you the name and amount/prize.
Bonus money and how to withdraw.
Bonus money is only valid to play bingo games; cashable money is the one you can withdraw, once you make a deposit, from that point on, any winnings will become cashable money, and you can even use any bonus money you had previously accumulated to earn cashable balance.
If I purchased tickets and I’m not online, will they play?
Yes, they will play even if you are offline, our server records every transaction made and in case you win, all the winnings will be credited to your account.
This also applies for Bingo Tournaments, and any other current promotional campaign.
I can´t join a Bingo Room it says I have not enough money but I have bonus.
Some of the bingo rooms such as Tournament Rooms require real money instead of bonus money. Green colored rooms are tournament rooms and these rooms uses Real Money, light blue colored rooms uses bonus money as your main currency, and light orange colored rooms are Special Prize games except for Freeroll, these rooms required special cards that will be sent to your email once you make a deposit, for further info about these cards please refer to Special Prizes.
How do I participate for the Promo plays?
Every deposit you make will give a special card that will be sent to your email, these cards will play on the Prize Game date.
£10 gets 1 ticket
£25 gets 5 tickets
£50 gets 15 tickets
£100 gets 40 tickets
£200+ gets 100 tickets
What is Freeroll and how to join?
Freeroll is a special room that plays every 3 hours, starting at 12MN London Time, in this room you can win up to £50! Best of Luck.
I got 500 in free points, how do I use them?
These points are a courtesy of Rogers for you to try out our site and if you want to save your bonus just in case you are thinking about making a deposit later on. These points can be used in the Rogers 75 Free Room.
I want to play slots, can I transfer my Bonus to my Slots Balance?
Bonus money is only valid for bingo games, slots uses real money and this is due to the large amount of money that can be won, bonus money has no dollar value, but once a deposit is made, all winnings (at bingo) using bonus money will become cashable.
I won free spins but the slots stopped spinning.
Every time you win free spins you will have to manually start the spins again, also you will have to manually start the spins once the free spins are over.
I got disconnected from the slots and I had a bonus running.
Please remember our server saves all and every transaction made on it, once you load the slots again, any amount of bonus/money you had will be there, just as if nothing happened at all.
I´m trying to play slots but I´m getting ERROR 2.
Error 2 usually means there is a connectivity issue between the player´s computer and our slots server, you might want to try adding our site to the exceptions on your firewall, for further information on this please contact our Live Help team through the main page.
How much can I deposit?
You can deposit as much as you like, minimum deposit is £10 up to £2000 and minimum withdrawal is £50 up to £2000, and this is because we don’t have wagering requirements. First deposit has an EXTRA BONUS of 300% of any amount you deposit.
How can I get my withdrawals be deposited directly to my bank account?
In order to have your pay outs be deposited to your bank account it is required that the deposit method you used be a Credit Card. Any other method will require a Skrill for now until we can find other ways which can provide a safe way to make transfers, which is what we would suggest as it is the fastest and the safest way.
Why has my pay out request taken so long?
Please remember a payout process takes up to 7 business days and this is due to our anti money-laundering procedures.
Also, please notice that in order for a payout to be processed we will request all players to fill in their profiles with their complete information, this information is securely saved in our database and it is not disclosed to anyone not authorized.
I’m spending too much, is there any way to set up a deposit limit?
Sure there is, we are able to set up a deposit limit for any amount and for any time frame, just contact Live Help and we will surely be able to help you. IE £50/(Daily) (Weekly) (Monthly).
I can’t seem to make a deposit or play, I’m from (country) does it matter?
Due to legal reasons some countries are not being supported by Rogers Bingo, for further information please contact Live Help through our main page.
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What does Bonus, Slots and Cashable Balance means?
As you might have noticed, at your Rogers Wallet there are three types of currency. Bonus Money is only for playing bingo which requires bonus money; Slots/Casino Balance which can be used at slots and casino games, and also bingo games; Cashable Balance which is the currency you can cash out.
I don’t want to play at the moment, but maybe later.
Please remember when the account is inactive for more than 45 days your bonus bank will reset to 0 zero, in order to avoid this, perhaps you might want to request a suspension on the account. This suspension is reversible and once you get your account back is like it was never suspended, all bonuses and money will still be there. We are able to make a suspension for any amount of time you might need, IE 20 days, 3 months, 6 months, etc
Why doesn’t my game start?
The reason why some of the games don’t start is because the minimum required players have not gathered yet. You can always invite your friends by clicking the INVITE Button at the top of the window.
My games won’t load; is stuck/frozen.
Please restart your browser. Remember all of our games use Flash Player; please make you sure to have the latest version of your Flash Player, also our site is optimized to be used with Google Chrome, once you have it, you will not need to install any Flash Player since it comes with it already.
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How do I change my profile picture?
To change your profile picture, just go the Account Tab at the top of the page and click on My Profile, go to Profile and click on Change profile picture, after that choose Choose File, browse and select the picture you wish to use. Click on upload and Voila! Congratulations! You have successfully changed your profile picture.
How do I upload a picture?
To upload a picture, just go the Account Tab at the top of the page and click on My Profile, under the My Status box, there is a small menu, click on upload photos, since you don´t have any albums created, please click on Create one now, name it as you wish, click on create, then click on choose a file, browse and select the picture you wish to upload and click on Start Upload. You may upload up to a maximum of 8MB per try, and a total of 500
I want to make a specific picture my album cover.
Just go the Account Tab at the top of the page and click on My Profile, then go to Applications and click on Photos, go to the album you wish to change the cover, click on the picture you wish to use as a cover, and then select Set as Cover which is above Report Photo/Share This.
Rogers Bingo is an online bingo and online casino games site dedicated to provide entertainment to our customers; powered by Cladstone Ltd of registered address Clinch’s House, Lord Street, Douglas, Isle of Man IM99 1RZ and is regulated by the Isle of Man Gambling Supervision Commission. The licence was issued under the Online Gambling Regulation Act 2001 on March 22, 2011. All debts are enforceable in law on the Isle of Man. Rogersbingo.com (cladstone ltd) strictly prohibits access and service to those under the legal age of Eighteen (18). Are you gambling more than you really want to? If you feel you have a problem with gambling please visit GamCare’s website for help and advice at www.gamcare.org.uk, or contact the GamCare National Helpline on 08088020 133. Lines open 8am to midnight. We encourage responsible gambling. Cladstone Limited is licensed and regulated by the UK Gambling Commission to provide facilities to customers in Great Britain.