Sorry to hear that you have been having problems.Have you been asked to send in photo id. If not go to live help for the email address. I sent in a copy of credit card, utility bill and passport, which were all accepted. I have had no problems since sending in ID and my withdrawals are processed without any delays.
Well things actually got sorted after made the effort to send my ID in before they asked, else I could have seen it being some time.
I have to say I am very disappointed in some of the tactics on this site.
A: Poor communication
B: Cant withdraw unless winnings are more than £50
C: How withdrawals are not processed immediately, having the option to cancel your withdrawal at any time, is just giving only giving people the option to change their minds.When they may have an issue with gambling.
Rogers Bingo is an online bingo and online casino games site dedicated to provide entertainment to our customers; powered by Cladstone Ltd of registered address Clinch’s House, Lord Street, Douglas, Isle of Man IM99 1RZ and is regulated by the Isle of Man Gambling Supervision Commission. The licence was issued under the Online Gambling Regulation Act 2001 on March 22, 2011. All debts are enforceable in law on the Isle of Man. Rogersbingo.com (cladstone ltd) strictly prohibits access and service to those under the legal age of Eighteen (18). Are you gambling more than you really want to? If you feel you have a problem with gambling please visit GamCare’s website for help and advice at www.gamcare.org.uk, or contact the GamCare National Helpline on 08088020 133. Lines open 8am to midnight. We encourage responsible gambling. Cladstone Limited is licensed and regulated by the UK Gambling Commission to provide facilities to customers in Great Britain.