Rules and Regulations
Rogers Bingo (owned by Cladstone Ltd.) Site Terms and Conditions
IMPORTANT LEGAL NOTICE
MAKE USE OF OUR WEBSITE;
USE AND DOWNLOAD THE SOFTWARE USED TO USE OUR SERVICES AND PARTICIPATE IN OUR SERVICES; AND
TO ANY CORRESPONDENCE BETWEEN US AND YOU.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS OR ANY OTHER OF OUR WEBSITE RULES DO NOT USE OUR WEBSITE OR OUR SERVICES. YOUR CONTINUED USE OF THE WEBSITE IS ACCEPTANCE BY YOU OF OUR WEBSITE RULES.
OUR WEBSITE RULES FORM THE SOLE LEGAL AGREEMENT BETWEEN YOU AND US. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE AS SET OUT IN CLAUSE 17 BELOW.
"Account" - has the meaning given in clause 3.1.
"Bonus Terms and Conditions" - means those terms and conditions referred to in clause 5, as may be amended from time to time.
"the Company" or "We" "Us" or "Our" - means Cladstone Limited a limited company incorporated under the laws of the Isle of Man with company number 124895C whose registered office is situate at Clinch's House Lord Street Douglas Isle of Man IM99 1RZ.
“Dormant Account” - means an Account which has had no log-ins recorded for a continuous period of 6 months from the date of the last account login date.
"Device" - means any application access devices, including but not limited to personal computers, laptops, mobile telephones, personal digital assistants, DDA phones, hand-held or any other devices employed for the registration on or use of and access to our Website, participation in or use of our Services and use of our Software.
"Game Rules" - means the rules that govern the gambling products and services provided by us on our Website, as may be amended from time to time.
"Group Companies" - means the Company, any other company which is its holding company or Subsidiary, and any other company which is a subsidiary of that holding company.
"Minimum Deposit Amount" - means the sum of £10 being the minimum you are permitted to deposit into your Account on each deposit.
"Responsible Gaming Rules" - means the rules on the responsible gaming page of our Website.
"Restricted Jurisdictions" - means Belgium, Cayman Islands, Denmark, France, Vatican City, Iran, Iraq, Israel, Italy, Japan, North Korea, Poland, Saudi Arabia, Turkey, United States of America and Minor Outlying Islands including such other jurisdiction or territories as may be added or removed by us from time to time.
"Services" - means the provision of gaming or gambling through our Website or a Device.
"Software" - means any and all software on our Website and or downloaded out of our Website and includes but is not limited to any software, licensed program, data file or other content and installation and connection equipment, which enables you to visit, connect or participate in our Services.
"the Minimum Withdrawal Amount" -means the sum of £50 being the minimum amount you are permitted to withdraw from your Account at any time.
"Website" - means our website under the domain names www.rogersbingo.com.
1.1 The Website is operated by us.
1.2 We are licensed and regulated by the Isle of Man Gambling Supervision Commission, in relation to the provision of our Services under a license issued to us on the 22nd March 2011, for customers utilising our services from Great Britain we are licensed by the United Kingdom Gambling Commission.
1.3 You agree that the use of our Website and the use and participation in our Services is solely at your own risk.
1.4 You acknowledge that there is a risk of losing money when gambling through our Website and you are fully responsible for any such loss.
1.5 We do not provide a market for shares, investments securities or other types of financial product.
1.6 We do not offer spread betting.
1.7 We are not authorised by any financial regulatory authority in any jurisdiction to provide any financial or investment advice.
1.8 You acknowledge that by using our Website and/or our Services and/or our Software that we are not providing any financial or investment advice or betting advice to you and the purpose of our Website is for gaming only and none of the information on our Website should be relied upon for making any investment.
1.9 You acknowledge that we are unable to provide any legal advice regarding the legality of your usage of our Website and/or our Services and/or our Software. You agree that it is your sole responsibility to comply with the laws that govern you.
1.10 You agree warrant and represent to us that you will only access register or use our Website and/or participate in or use our Services and/or our Software for your sole personal entertainment and will not use the same for making a living or conducting a business.
1.11 Under Isle of Man legislation, online gambling debts are legally enforceable in the Isle of Man. Under United Kingdom legislation, online gambling debts are legally enforceable in the United Kingdom.
1.12 The Company does not provide credit betting or accept overdrawn accounts.
2. PRE CONDITIONS FOR REGISTERING AND OPENING AN ACCOUNT WITH US
2.1 Age Requirements
2.1.1 You may only access, register, use our Website, register and open an Account and participate in and use our Services and Software if you:-
22.214.171.124 Are over the age of eighteen (18) years of age or such other minimum legal age (being over eighteen) as is applicable under the relevant legislation in the jurisdiction from which you are accessing our Website and participating in and using our Services and our Software;
126.96.36.199 have legal capacity to take full responsibility for your own actions and can enter into a binding agreement with us.
2.1.2 By accessing, registering or using our Website, registering and opening an account with us and for participating in and using our Services and our Software, you confirm warrant and represent to us that you:-
188.8.131.52 are at least 18 years of age or the legal minimum age in your country of residence (whichever is higher) as is applicable under the relevant legislation in the jurisdiction from which you are accessing the Website and using our Services and our Software;
184.108.40.206 that you have the legal capacity to take full responsibility for your own actions and can enter into a binding agreement with us.
IF YOU ARE UNDER 18 YEARS OF AGE OR UNDER THE LEGAL MINIMUM AGE IN YOUR COUNTRY OF RESIDENCE (WHICHEVER IS HIGER) OR YOU DO NOT HAVE LEGAL CAPACITY TO CONTRACT WITH US PLEASE LEAVE THIS WEBSITE IMMEDIATELY.
2.1.3 We may require from you at our absolute discretion proof of your age, identity and address.
2.1.4 We reserve the right, for whatever reason and at any time to close your Account or suspend access to the Website if we are of the reasonable opinion that you are under 18 years of age or under the legal age required in your jurisdiction or if we cannot independently verify your age, identity, address or any other details you have provided to us.
2.2 Excluded Countries
2.2.1 You may only use, access or register on our Website, register and open an Account with us for and participate in or use our Services and use our Software if you are located in a jurisdiction in which online gambling, online gaming, the registration for and participation in and use of our Services and use of our Software is lawful and you are a citizen of a nation state that does not prohibit its citizens from participating in gambling (regardless of their location).
2.2.2 By accessing registering or using our Website or registering and opening an Account with us or participating in and using our Services or our Software, you confirm warrant and represent to us that:-
220.127.116.11 You will not use, access or register on our Website or register or open an Account with us or participate in or use our Services or our Software, at any time, if you are a citizen of a nation state that prohibits its citizens from participating in online gambling and/or online gaming (regardless of their location);
18.104.22.168 You will not use, access or register on our Website or register or open an Account or participate in or use our Services or our Software whilst located in any jurisdiction which prohibits online gambling and/or online gaming and/or the use of, access or registering on our Website, the opening of an Account or the participation in or use our Services and/or use of our Software; and/or
22.214.171.124 You will not use, access or register on our Website, register or open an Account, or participate in or use our Services or Software if you are in any of the Restricted Jurisdictions.
2.2.3We reserve the right, for whatever reason and at any time, to close your Account or suspend access to or the use of our Website, our Services or our Software if we are of the reasonable opinion that you are in breach of the requirements of clause 2.2.
2.2.4 The availability of our Website and/or our Services and/or our Software does not constitute an offer, solicitation or invitation by us for the use of our Website or our Services or our Software in which such use is prohibited by law. We shall not be liable for any breach of any local, national, federal, state or other laws that may occur as a result of you using our Website or our Services or our Software.
2.2.5 We may monitor the location from which you appear to access the Website and may use techniques which are intended to block access from any location in which the use, access or registration on our Website or the participation in or the use of our Services or our Software may be illegal or restricted as we may determine in our sole and absolute discretion from time to time.
2.3 General Points
2.3.1 You warrant and represent to us that:-
126.96.36.199 you are not prohibited for any reason from contracting with us or using, accessing or registering on our Website, registering or opening an Account with us or from participating in or using our Services or participating in online gaming or online gambling or using our Software;
188.8.131.52 you have not excluded yourself, and have not been excluded by any third party from using, accessing or registering on our Website contracting with us or registering or opening an Account participating in or using our Services or participating in online gaming or online gambling or using our Software.
184.108.40.206 the computer or Device on to which you download the Software must be one in respect of which you are the main user. You will be solely responsible for any use that is made of the Software held on your computer or Device;
220.127.116.11 all actions taken by you in relation to participating in and using our Services will be executed personally by you through interface accessible by using our Software;
18.104.22.168 you will not use any device, software, robot, spider, artificial intelligence or other method or anything in the nature of the foregoing to interfere or attempt to interfere with or in connection with our Website, our Services and/or our Software.
BEFORE USING, ACCESSING OR REGISTERING ON OUR WEBSITE, REGISTERING OR OPENING AN ACCOUNT WITH US OR FROM PARTICIPATING IN OR USING OUR SERVICES OR OUR SOFTWARE WE WOULD ENCOURAGE YOU TO OBTAIN LEGAL ADVICE TO ENSURE THAT THE USE, ACCESS OR REGISTRATION ON OUR WEBSITE AND THE PARTICIPATION IN AND USE OF OUR SERVICES AND OUR SOFTWARE IS NOT CONTRARY TO ANY LAWS APPLICABLE BY YOU.
3. REGISTRATION AND USE OF ACCOUNT
3.1 Opening an Account
3.1.1 In order to use our Services you must open an account with us ("Account").
3.1.2 You may only open one Account. A maximum of two Accounts may be opened per household.
3.1.3 You must provide true and accurate information about yourself including your age, full name and surname, place of residence and a valid email address. You warrant and represent that all registration and account information you supply to us is complete and accurate and (through timely updates) kept up to date.
3.1.4 You are responsible for maintaining the accuracy of your information and you must immediately advise us of any changes in your details by updating your Account. Should the registration information provided and updated from time to time prove false or misleading, we may in our sole and absolute discretion suspend or terminate your Account.
3.2 Credit Checking and Age Verification
3.2.1 In order to verify your details and so that we may meet our obligations under anti-money laundering and prevention of terrorism finance legislation we will require information from you. This information may include, but is not limited to, copies (including certified true copies or notarised copies) of your passport driving licence or identity card and proof of address, being a utility bill or bank statement (which is not more than three months old).
3.2.2 The request for this information and documentation can be made by us at any time. If you fail to provide us with the information or documentation that we have requested from you we may in our sole and absolute discretion suspend or terminate your Account.
3.2.3 You hereby consent and agree to us carrying out such age verification, identity, residence or other checks on you as we require and you agree to us contacting third parties to carry out verification of information you provide to us.
3.2.4 We may require you prior to receiving winnings to provide proof that you are eligible to participate and if we determine in our sole and absolute discretion that you are not eligible, we may refuse to award the winnings.
3.3 Username and password and your Account
3.3.1 On registration you will be asked to choose a username and password that will be used to access your Account. You can change your password at any time.
3.3.2 The name that you choose as your username must not be offensive, defamatory or in breach of any third party rights. We reserve the right to change your username with immediate effect.
3.3.3 You should treat your username and password as confidential and you must not disclose it to any person.
3.3.4 We will not be liable to you for any loss that you may incur as a result of an unauthorised person accessing your Account and we accept no liability resulting from its unauthorised use, whether fraudulent or otherwise. It is for you to ensure that your Account password is kept completely secret.
3.3.5 You must inform us immediately if you suspect any unauthorised use of your Account or access to your password.
3.3.6 We have the right in our sole and absolute discretion to disable any account or password, if in our reasonable opinion, your Account information has been compromised.
3.4 Use of Account
3.4.1 To participate in or use our Services you must deposit monies into your Account.
3.4.2 Your Account may only be funded and used by you. You agree warrant and represent to us that you will not allow any other person to fund or use your Account.
3.4.3 Subject to the Minimum Deposit Amount, you may make payments to your Account by any methods currently available on our Website provided that you are the named account holder of the account from which you are transferring funds.
3.4.4 You acknowledge and agree that the method you choose to make payments into your Account is your responsibility and we will not be liable or responsible for any loss or delay caused by the method you choose.
3.4.5 When you transfer funds to your Account these funds will be shown in your Account on actual receipt of cleared transferred funds from you.
3.4.6 We are entitled at our sole and absolute discretion to refuse to accept funds from you into your Account.
3.4.7 As required by our anti money laundering, prevention of terrorist finance and anti bribery obligations with regards to source of funds deposited in your Account, we reserve the right to raise queries regarding the source of funds placed on deposit into your Account. We may suspend or terminate any Account where you do not provide any or sufficient response to such query/queries.
3.4.8 If the player attempts a Threshold Payment then their account will be suspended until the information described in section 3.2 has been received.
3.4.9 You represent and warrant to us that your deposit of any monies into your Account does not originate from criminal or other illegal or unauthorised activities.
3.4.10 Winnings will be credited to the balance of your Account provided that you have complied with our Website Rules.
3.4.11 Any sums in your Account are held by us for you in a players fund account. We are not a banking institution and as such no interest shall be paid on any sums in your Account.
3.4.12 Cladstone Limited has implemented a mechanism to protect player funds. All cashable funds within a players account are ring fenced in a client account, this ensures that customer funds are safe and protected at all times.
3.4.13 In accordance with player protection requirements governed under the terms of our Isle of Man licence, player funds (including deposits, winnings and applicable bonuses) are held with a bank that has been approved and which is given special powers by Isle of Man law. Under the law, any money that is held in this Client Account is considered to belong to players. This means that if the operator cannot pay the players and the bank has been told that the operator is in difficulties by the Isle of Man Commission then the bank will only allow money to be paid to players from that point onwards.
In accordance with the terms of our UK licence, we are required to inform customers that this means that steps have been taken to protect customer funds but that there is no absolute guarantee that all funds will be repaid. The mechanism described meets the UK Gambling Commission’s requirements for the segregation of customer funds at the level: medium protection. Further information can be found here.
3.4.14 You may be legally obliged to account to the relevant tax authorities for your winnings. You acknowledge that we are unable to provide any legal or tax advice regarding your obligations to account to the relevant tax authorities for your winnings. It remains your responsibility to account to such authorities and we are not liable to account to any such authority for any of your personal taxes. We do however reserve the right to retain any sums necessary from your winnings in order to comply with applicable laws.
3.4.15 If any sum is incorrectly credited to your Account you agree to notify us immediately and we are entitled to reserve such credit and/or recover such sums from you, even if withdrawn by you or improperly used to participate in our Services on the Website. We reserve the right to and agree that we can cancel or reverse any winnings to recover such sums. If you use the sums improperly credited to participate in our Services on our Website, we can cancel and reverse any winnings.
3.4.16 In relation to our ongoing procedures and in relation to our anti money laundering, prevention of terrorist finance and anti bribery obligations we may require from you proof of your age, identity and address from time to time and require the information to be updated periodically. We may suspend or terminate any Account where you do not provide any or sufficient response to such query/queries.
3.4.17 You cannot transfer monies from your Account to any other players account. Withdrawals may only be made by you in accordance with our Website Rules.
3.5.1 Subject to the Minimum Withdrawal Amount, you may withdraw funds from your Account at any time provided:-
22.214.171.124 that all payments have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
126.96.36.199 you have satisfied our identification, anti money laundering, prevention of terrorist finance and anti bribery procedures;
188.8.131.52 you have complied with our Website Rules.
3.5.2 Any withdrawals you make from your Account will be paid back by the method you used to deposit monies into your Account.
3.6 Responsible E Gaming
3.6.1 For those customers who wish to restrict their gambling, we provide through use of our Responsible Gaming Rules a voluntary self exclusion policy, which enables you to close your Account set betting limits and/or restrict your ability to use our Services on our Website.
3.6.2 If you require any information relating to this facility please email us at our Communication Address.
3.6.3 We will use our reasonable endeavours to ensure compliance with self exclusion. However you accept that we have no responsibility or liability whatsoever if you continue gambling and/or seek to use or access our Website and/or participate in or use our Services and we fail to recognise or determine that you have requested self exclusion in circumstances which are beyond our reasonable control.
3.6.4 The National Association for Gambling Care Educational Resources and Training provides information, advice and counselling to individuals, their family and friends who have concerns about problem gambling. The Helpline number for GAMCARE when calling from the UK is 0808 8020 133; this number may not be available from outside the UK.
3.6.5 We are committed to supporting responsible gaming initiatives.
3.7 Closure of Accounts, Suspension and Termination
3.7.1 Unallocated Funds
From time to time, we will hold funds which are not allocated to customers. This may occur for a number of reasons including where a customer's winnings are forfeited, or if we are unable to place funds in an account because it has already been closed by the customer. We may use these funds for a variety of purposes including using them for donations to registered charities, developing and improving our Website, or anything else we reasonably believe to be appropriate.
3.7.2 Suspension, Termination and Closure of your Account
We reserve the right immediately without notice at our sole and absolute discretion to suspend or terminate your Account at any time.
Circumstances in which we may need to suspend or terminate your Account immediately without notice at our sole and absolute discretion include but are not limited to where:
184.108.40.206 there is an activity on your Account or by you that we consider illegal in the Isle of Man or any other jurisdiction;
220.127.116.11 we suspect that you have been cheating;
18.104.22.168 you have provided incorrect and/ or false information on registration;
22.214.171.124 you are in breach of these Terms and Conditions or our Website Rules;
126.96.36.199 we determine that we will stop offering our Website or our Services in the jurisdiction in which you reside; or
188.8.131.52 failure to comply with our anti money laundering, prevention of terrorist finance and anti bribery procedures;
184.108.40.206 we suspect that you have been colluding with another or other players.
You have the right to close your Account at any time. If you do cancel your Account you must cease:-
(a) to access and use our Website;
(b) participate in and use our Services; and
(c) use our Software.
3.7.3 Dormant Account
If your Account becomes a Dormant Account we will notify you of this. From the date that we notify you that your Account is a Dormant Account we will charge an administration account fee of £10/month until the next log-in is recorded, or your Account balance reaches zero whichever is the earlier.
3.7.4 Inappropriate Behaviour
We reserve the right to cease your Account, limit or restrict your participation in our Services for any reason, including but not limited to harassment of other players, posting of objectionable material, creating numerous accounts, game fraud or any breach of our Website Rules.
3.7.5 Breach of terms of our Website Rules by you - Suspension and Termination
Failure to comply with any of our Website Rules constitutes a material breach of our Website Rules upon which you are permitted to use, access or register on our Website or participate in or use our Services or our Software and may result in us taking all or any of the following actions:
220.127.116.11 immediate, temporary or permanent withdrawal of your right to use our Website and our Services and our Software;
18.104.22.168 immediate, temporary or permanent removal of any posting or material uploaded by you to our Website;
22.214.171.124 disqualification from our Website and the use of our Services and our Software and cancellation of your right to claim any winnings;
126.96.36.199 issue of a warning to you;
188.8.131.52 suspend or terminate your Account;
184.108.40.206 legal action against you including proceedings for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
220.127.116.11 disclosure of such information to law enforcement authorities or third party complainants as we reasonably feel is necessary or required;
18.104.22.168 disclosure of your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, right to privacy or other legal rights.
The responses described in this clause are not exhaustive, and we may take any other action we reasonably deem appropriate.
Any monies associated with closed accounts, including closure of accounts for non-compliance with our Website Rules, may be subject to forfeiture.
3.8 Limitation of Liability
3.8.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering our Website, Services or Software), and any of our Group Companies and our officers, directors, employees, shareholders or agents (whether past, present or future) or any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption (including but not limited to lost profits or lost savings), and whether in tort (including without limitation negligence), contract or otherwise) in connection with our Website and/or our Services and/or our Software in any way or in connection with the use, inability to use, access, inability to access, participate in or inability to participate in or the results of use, access or participation in our Website, any websites linked to our Website or the material on such websites and/or our Services and/or Software, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing our Website or your downloading of any material from our Website or any websites linked to the Website or using our Services or our Software.
3.8.2 We hereby exclude all liability to you whether under the terms of contract, tort, negligence or otherwise to the fullest extent permitted by law.
3.8.3 Nothing in our Website Rules shall exclude or limit the Company's liability for:
22.214.171.124 death or personal injury caused by negligence; or
126.96.36.199 fraud; or
188.8.131.52 misrepresentation as to a fundamental matter; or
184.108.40.206 any liability which cannot be excluded or limited under applicable law.
3.8.4 If your use of material on our Website or the use of our Services or Software results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
3.8.5 If and only if the provisions relating to our limitation of liability do not apply, the maximum liability of us to you in relation to or arising out of our Website or use of our Services or our Software or under the law of contract, tort or otherwise shall be the amount equal to the average daily balance in your Account for the shorter of 180 days or the date on which you opened your Account prior to the date you notified us of any claim in which our liability arises.
220.127.116.11 If for any reason the Internet portion of our Website is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures, or any other causes beyond the control of us which corrupt or affect the administration, security, fairness, integrity, or proper conduct of our Services provided on our Website, we reserve the right, at our sole discretion, to disqualify any individual who tampers with the entry process, and to cancel, terminate, modify or postpone any products or services on our Website.
18.104.22.168 We assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line malfunction, theft or destruction or unauthorised access to, or alteration of, entries or transactions. We are not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, or providers, computer equipment, software, failure of any e-mail entry or transaction to be received on account of technical problems or traffic congestion on the internet or at any website, or any combination thereof, including any injury or damage to participant's or any other person's computer related to or resulting from participation or downloading any materials in this context.
22.214.171.124 We assume no liability for any losses related to the above outlined failures or caused by any disconnection from the products and/ or services on our Website. The majority of internet connections suit our Website's requirements. However, in some cases, an internet connection may result in unwanted waiting time for you. Therefore, it is agreed that if an internet connection should interfere with your game flow, you, when using this connection, will be automatically disqualified.
3.8.7 You agree that we are not liable for any loss caused by any unauthorised use of your credit card or any other method of payment by a third party that has a connection with us. Any attempt to defraud us through the use of credit cards or other methods of payment, regardless of the outcome, or any failure by you to honour legitimate charges or requests for payment will result in instant termination of your Account, and forfeiture of any funds you may have won or deposited to which you are otherwise entitled.
4 TERMS UNDER WHICH BETS ARE ACCEPTED
4.1 Only bets made through our Website or Device and in compliance with our Website Rules shall be accepted.
4.2 The Game Rules set out the minimum and maximum bet you may place per game.
4.3 Any bet placed in breach of our Website Rules shall not be acceptable and where received will be invalid regardless of the outcome.
4.4 The records maintained by us which record the bets are conclusive evidence of all matters regarding the betting transactions, which include but is not limited to the time of placing the bet and the amount of the bet.
5.1 We may offer bonuses from time to time.
5.2 Any bonus offers will be subject to our bonus offers terms and conditions which will be published on our Website.
5.3 If in our absolute discretion we consider that you are abusing any of our bonus offers we reserve the right to close or terminate your Account and clause 3.7 shall take effect.
6.1 You agree to fully indemnify, defend and hold harmless us and our officers directors employees shareholders licences licensors affiliates and subsidiaries or agents of any of them from and against all claims demand liabilities damages losses costs and expenses including legal fees and any other charges whatsoever however caused that may arise as a result of:
6.1.1 Your beach of our Website Rule in whole or in part;
6.1.2 Violation by you of any law or third party rights;
6.1.3 Use, access or participation by you of our Website and/or our Services and/or Software by any other person using, accessing or participating on our Website and/or Services and/or Software and/or using your Account whether or not with your authorisation.
6.2 You acknowledge that we and our Group Companies will hold information with respect to your identity, including but not limited to your name, address and payment details. You agree that we rely on this information in entering into these Terms and Conditions and our Website Rules with you and you agree to hold us harmless and indemnify us against any falsehood or inaccuracy contained in the information you provide us.
7 LICENCE AND INTELLECTUAL PROPERTY
7.1 You are permitted to download the Software and use its solely for the purposes of using our Services. We grant you a personal, non-transferable, non-assignable and non-exclusive licence to use our Software strictly to access information on our Website and to use our Services in accordance our Website Rules from time to time.
7.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on our Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from our Website other than in accordance with paragraph 7.1 above for any purpose is prohibited. If you breach any of the terms and conditions, your permission to use our Website and/or our Services and/or the Software automatically terminates and you must immediately destroy any downloaded or printed extracts from our Website or the Software.
7.3 You may not:
7.3.1 reproduce or store the Software in any other website or included in any public or private electronic retrieval system or service;
7.3.2 copy, distribute, publish, reverse engineer, decompile, dissemble, modify or translate the Software or make any attempt to access the source code to create derivate works of the source code of the Software, or otherwise;
7.3.3 sell, transfer, sublicense, transfer, distribute or lease the Software;
7.3.4 make the Software available to any third party through a computer network, Device or otherwise;
7.3.5 use the Software in a manner prohibited by applicable laws or regulations.
7.4 The Software you use and the material on our Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with our Software and our Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to our Software or our Website.
8 SOFTWARE GLITCHES/MALFUNCTIONS
8.1 Whilst every effort is used to maintain the integrity of our Software, very occasionally Software malfunctions can occur often for reasons beyond our control.
8.2 In the event that any Software malfunction should occur at anytime during the provision of the access or use of our Website or participation in or use of our Services or software then any game in which you may be participating at the that time will be void in so far as it relates to your bet or participation, no winnings will be payable to you and any amount that you have paid to us in respect of the game will be refunded to your Account.
8.3 Apart from refunding any amount that you may have participated in a game we will not be responsible for any losses you have incurred as a result of any Software malfunction.
9.1 In the event that any provision of our Website Rules is or are deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of our Website Rules shall not be affected.
10.1 Any communication or notice to be made under or in connection with our Website Rules must be made in writing and, unless otherwise stated, must be made by electronic mail.
10.2 The address for service of any communication or notice by you to us in connection with our Website Rules is our Communication Address.
10.3 The address for service of any communication or notice by us to you in connection with our Website Rules is your email address as stated in your Account information at the time the communication or notice is sent to you.
10.4 Any communication or document made or delivered by any party to the other party under or in connection with our Website Rules will only be effective when received in legible form.
11 THIRD PARTY RIGHTS
11.1 A person who is not a party to our Website Rules has no right under the Contracts (Rights of Third Parties) Act 2001 to enforce any term of, or enjoy any benefit under, our Website Rules.
12.1 You may not transfer, assign, novate or otherwise transfer any of your rights or obligations under these Terms and Conditions and/or our Website Rules to any third party.
12.2 We may transfer, assign, novate or otherwise transfer any of our rights and/or obligations under these Terms and Conditions and our Website Rules to any third party or parties.
13 FORCE MAJEURE
13.1 On occasions events occur that are outside our control.
13.2 You agree that we are not liable or responsible to you for any failure by us to perform, or delay in us performing any of our obligations to you under the Website Rules which are outside our control.
14 SURVIVAL OF TERMS
14.1 Clause 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 16 and 17 shall survive any termination of our Website Rules.
15.1 No waiver by us of any term of our Website Rules shall be construed as a waiver of any preceding or succeeding breach of any of our Website Rules.
16 CHANGE TO TERMS AND CONDITIONS
16.1 We may change our Terms and Conditions from time to time by updating this page. It is your sole and absolute responsibility to check this page from time to time to ensure that you are aware of the most recent version which will apply each time you access our Website and use our Services and our Software.
16.2 If you do not accept our new Terms and Conditions you must immediately cease using, accessing our Website, participating in or using our Services and Software and should close your Account.
16.3 Your continual use of our Website, participation in or use of our Services or Software will be deemed confirmation of your agreement to be bound by our new Terms and Conditions.
17 GOVERNING LAW AND JURISDICTION
17.1 We are subject to the laws and regulations of the Isle of Man and the United Kingdom and any dispute arising out of or relating to these Terms and Conditions will be governed by the laws and the Courts of the Isle of Man or the United Kingdom.
18 DISPUTE RESOLUTION
18.1 In the event of a dispute arising between us and you, our customer service staff will attempt to reach an agreed resolution.
18.2 In the event that we cannot resolve a dispute you may refer any dispute to our regulator alternative dispute resolution provider, the Isle of Man Gambling Supervision Commission.
19 RECEIPT AND RECORDING OF COMPLAINTS
19.1 Customers may make Complaints using any of the following methods:
19.1.1 In writing, addressed to Cladstone Limited, at the Registered address of Clinch’s House, Lord Street, Douglas, Isle of Man, IM99 1RZ;
19.1.3 By support ticket, located on the company’s website within the customer support page.
19.1.4 By Telephone on 44.800.808.5564;
19.2 All Complaints shall be acknowledged in writing within one (1) business day of receipt. The acknowledgement shall inform the Customer of their Complaint Reference, by whom their Complaint is to be handled.
19.3 Once a final decision has been made, a notification to you will be sent to your preferred method of contact. Only once Cladstone Limited’s full complaints handling procedure has been followed and completed, can you seek external resolution from an Alternative Dispute Resolution entity (“ADR”).
20. EXTERNAL RESOLUTION
20.2 The UK Gambling Commission will not handle any complaints in accordance with Cladstone Limited Complaints Handling Policy relating to UK Customers. The nominated ADR will act as an ADR in respect of UK Players only and will require contact with Cladstone Limited and may require access to documents and information pertaining to a Complaint in the event that a Customer refers their Complaint for External Resolution. Any and all such interactions between the ADR and Cladstone Limited shall take place via the Money Laundering Reporting Officer. Any and all requests made by the ADR for evidence or information, whether written or oral, shall be answered within five (5) business days, subject to the approval and authorisation of the MLRO who shall ensure that said request is reasonable and pertinent given the nature of the Complaint.
Non UK Players
20.3 As Cladstone Limited is also regulated by the Isle of Man Gambling Supervision Commission, all non UK customers have the right to seek External Resolution of Complaints from that organisation if they are not satisfied with the outcome resulting from this Complaints Handling Procedure.
20.4 The Isle of Man Gambling Commission handles any and all such referrals in accordance with Cladstone Limited’s Complaints Handling Policy for non UK Customers. The appropriate representative(s) of the Isle of Man Gambling Supervision Commission will require contact with Cladstone Limited and may require access to documents and information pertaining to a Complaint in the event that a Customer refers their Complaint for External Resolution. Any and all such interactions between the Isle of Man Gambling Commission and Cladstone Limited shall take place via the Money Laundering Reporting Officer. Any and all requests made by the Isle of Man Gambling Supervision Commission for evidence or information, whether written or oral, shall be answered within five (5) business days, subject to the approval and authorisation the MLRO who shall ensure that said request is reasonable and pertinent given the nature of the Complaint.
Chat Rooms General Rules & Guidelines
Remember to welcome new chatters and help them where possible – we like to keep it friendly!
Any complaints should be directed to the Help Desk who will be happy to help you resolve any issue experienced. Please see Help Desk Guidelines below and our Bingo help page for more details. If you have submitted a help request to the Help Desk and have not yet received a response, please allow staff adequate time to respond to your ticket.
Sorry, but no children (persons younger than 18 years of age) are allowed in chat rooms; this site is for adults only. In the event that a minor gains access to an account held by an adult, the owner of the account will be held responsible for the minor's actions.
Soliciting other players for money is strictly prohibited. Our policy, outlined below, is for the protection of all players and to maintain an enjoyable environment in our chat rooms:
Please don't discuss or announce your account balance as this may cause other players to feel embarrassed or uneasy
Do not solicit players for "gifts" or "loans" of money, for yourself or any other player
Do not solicit winning players for funds
Our Chat Managers (CMs) are there to help you: please respect them.
Player aliases must be in good taste and may not have the pre-fix of CM. We reserve the right to request that a player change his/her alias, at our discretion. Should a player refuse to change /his/her alias within a 48 hour time period, he/she will be permanently blocked from the chat rooms.
Please respect fellow players: players should not harass, slander, libel, insult, abuse or threaten others.
All discussion of other bingo sites, advertising of other sites and/or recruitment for, or on behalf of other sites, is strictly prohibited.
We reserve the right to ban a player from chat, or suspend their chat facility for an unspecified period.
We have a "3 strikes and you're out" policy with respect to chat bans. If players have their chat banned a total of 3 times due to any type of behaviour deemed abusive or disruptive, the account will be subject to permanent closure, at our discretion.
Players are not permitted to slander or libel Rogers Bingo (owned by Cladstone Ltd.) management, employees or affiliates.
Help Desk Guidelines
Please do not send repeated copies of the same message as this will not help the team to assist you.
Please do not harass or abuse our Help Desk staff. They are happy to help you and your courtesy is appreciated.
Bonus money can be used to wager on real money bingo games but does not contribute to progressive jackpots or game prizes. Real money is always wagered before bonus money.
You may withdraw a minimum of £50 in real money from RogersBingo at any time. However, if you have any active bonus offers, you will forfeit any bonus money associated with those offers and the offers will be removed from your account. You can choose to cancel/reverse the payout and your bonuses will be refunded to your account.
The minimum deposit on Rogers Bingo is £10. The minimum withdrawal is £50. In all cases, before you make any withdrawal - you must first have deposited with us.
The method by which you can withdraw money depends on the methods used to deposit money and the amounts deposited.Funds will be credited/paid back by the method used for past deposits. If for any reason we are unable to send payments back in this way an alternative method will be used.
What is Bonus?
When you sign up or make a deposit, RogersBingo.com will offer a specific amount of Free Bonus depending on the current campaign. You are free to play Bingo with this Bonus amount with no catch or obligations. Please note that Bonus money is not cashable and any winnings from it will stay in your Bonus Bank until you make a deposit. Once you make a single deposit, any winnings from your bonus funds from that point on will become cashable! :)
Note #1: Bonuses are at no time playable on Casino games or Slots.
Note #2: If a player buys cards within a game using a hybrid of Bonus and Real money, the system will select a mix of cards using Real money and a mix of cards using Bonus. Depending on the type of balance the card was purchased, it will be rewarded accordingly in the event of it winning. For example if the winning card was purchased with Bonus, the winnings will go towards Bonus winnings and not Real Money.
Note #3: If your account remains inactive for a duration of 45 days, all bonuses on your account will be cleared.
Bonus and cashouts
Prior to making your first deposit, all winnings from the Bonus will end up back in bonus (bonus can only be used for Bingo only). From the moment you make a deposit (can be any amount), any and all winnings for a duration of 45 days, whether from bonus or your deposit will go into your Bingo Balance which is then cashable. There is no catch or play through requirements with us. what you win you can cash out. If you have not deposited within 45 days, any winnings from your Bonus Balance will remain on the Bonus Balance.
Once you request a payout of any amount, your bonus bank will be reset to zero. If you, however, reverse your payout request, our system will also reverse your bonus funds.
For more details on Bonuses and example scenarios, please see here:
For more information on the payout percentages on each of the RNG games provided, please click the following link: